Shipping policy

Shipping Policy

Last Updated: [DATE]

At NUVELLO, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently ship orders to:

India: All India except the North Eastern Region

International: No

If international shipping is available, please see Section 8 below for additional information.

2. Shipping Methods

We may use trusted courier and logistics partners to deliver your order.

Available shipping methods may include:

  • Standard Shipping: [X-X BUSINESS DAYS]

  • Express Shipping: [X-X BUSINESS DAYS] — [IF AVAILABLE]

  • Cash on Delivery: [AVAILABLE/NOT AVAILABLE] — [IF APPLICABLE]

The shipping options available for your specific order will be displayed during checkout.

Courier partners may include [COURIER PARTNERS].

3. Order Processing Time

Orders are generally processed within [X-X BUSINESS DAYS] after successful payment or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high demand, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

4. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

Standard Delivery: [X-X BUSINESS DAYS]

Express Delivery: [X-X BUSINESS DAYS]

These are estimated timeframes rather than guaranteed delivery dates.

Delivery may take longer because of factors outside our reasonable control, including weather conditions, public holidays, courier disruptions, remote delivery locations, transportation delays, or other unforeseen circumstances.

5. Shipping Costs

Shipping charges are calculated based on [ORDER VALUE / DELIVERY LOCATION / PRODUCT WEIGHT / OTHER METHOD].

Current shipping charges:

  • Orders below [₹AMOUNT]: ₹[AMOUNT]

  • Orders above [₹AMOUNT]: FREE SHIPPING

  • Express shipping: ₹[AMOUNT]

  • International shipping: ₹[AMOUNT / CALCULATED AT CHECKOUT]

Any applicable shipping charges will be shown before you complete your purchase.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information through [EMAIL/SMS/WHATSAPP], where available.

You can track your order using:

Tracking Link: [TRACKING PAGE URL]

Tracking information may take [X-X HOURS] to become active after dispatch.

If your tracking information has not updated for [X DAYS], please contact us at [EMAIL ADDRESS] and we will help you investigate the shipment.

7. Delivery Issues and Delays

We work with our shipping partners to deliver orders within the estimated timeframe. However, delays can occasionally occur.

If your order is delayed, please contact us at [EMAIL ADDRESS] with your order number.

Incorrect Address

Please carefully check your shipping address before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery, where available.

Failed Delivery Attempts

If the courier makes multiple unsuccessful delivery attempts, the package may be returned to us.

If this happens, please contact us at [EMAIL ADDRESS] so we can determine the available options.

Lost or Damaged During Transit

If your package appears damaged when delivered, please take photographs of the package and product and contact us within [X DAYS] of delivery.

If a shipment is confirmed as lost in transit, we will work with the relevant courier partner to investigate and provide an appropriate resolution in accordance with applicable law and our policies.

8. International Shipping

[STORE NAME] [DOES/DOES NOT] currently offer international shipping.

If international shipping is available:

  • Delivery times may vary by destination.

  • International shipping charges will be displayed at checkout or communicated before purchase.

  • Customers may be responsible for customs duties, import taxes, VAT/GST, or other charges imposed by the destination country.

  • Customs clearance may cause additional delays.

  • We cannot guarantee that every product can be shipped to every country.

International customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

9. Contact Us

If you have questions about your shipment or delivery, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [SUPPORT HOURS]

We aim to respond to shipping-related inquiries within [BUSINESS DAYS].

Thank you for shopping with [STORE NAME].