Terms of service

Terms of Service

Last Updated: [DATE]
Effective Date: [DATE]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features available through www.nuvello.in

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Us

Nuvello is operated by Nitu Enterprises,Delhi.

Business Address: [BUSINESS ADDRESS]
Email: support.nuvello@gmail.com
Phone: [PHONE NUMBER]
Website: www.nuvello.in

For questions about these Terms, please contact us using the information above.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login information secure.

  • Update your information when necessary.

  • Not share your account credentials with unauthorized individuals.

  • Notify us promptly if you believe your account has been compromised.

You are responsible for activities carried out through your account unless the applicable law provides otherwise.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, abuse, unauthorized activity, violation of these Terms, or other unlawful conduct.

You may also place an order without creating an account if our website provides a guest-checkout option.

3. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organization, you represent that you have the authority to do so.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, prices, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary depending on your device or screen.

  • Packaging or labeling may occasionally differ from product images.

  • Measurements and dimensions may have reasonable manufacturing variations.

  • Product availability may change without notice.

  • Minor differences between product images and the delivered product may occur where reasonably unavoidable.

If a product you receive is materially different from its description, defective, damaged, or otherwise eligible for a remedy under our applicable return/refund policy, please contact us at [EMAIL ADDRESS].

5. Pricing

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change at any time without prior notice. A price change will not affect an order that we have already accepted, except where correction is required because of an obvious pricing or technical error.

Where applicable, taxes, shipping charges, handling charges, or other applicable fees will be displayed during checkout or otherwise communicated before you complete your purchase.

We make reasonable efforts to ensure that pricing information is accurate. However, if a significant pricing error occurs, we may contact you before fulfilling the order and provide you with the option to proceed at the correct price or cancel the order for a refund of amounts paid.

6. Payment

We accept payment methods made available during checkout.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.

We may cancel or restrict an order if a payment is declined, reversed, suspected to be fraudulent, or otherwise cannot be successfully verified.

For cash-on-delivery orders, where available, additional conditions or order-verification procedures may apply.

7. Order Placement and Acceptance

Placing an order on our website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or that a binding obligation to supply the product has been established.

We reserve the right to accept, decline, cancel, or limit an order for legitimate reasons, including:

  • Product availability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Violation of these Terms

  • Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will arrange a refund of the eligible amount paid through the applicable payment method, subject to applicable law.

8. Shipping and Delivery

We currently ship to locations specified during checkout and may restrict delivery to certain locations where logistics, legal, or operational limitations apply.

Estimated delivery timelines will be communicated during checkout or through order/shipping notifications.

Unless otherwise stated, estimated delivery generally takes approximately [DELIVERY TIMEFRAME] [BUSINESS DAYS] after dispatch.

Delivery timelines are estimates and may be affected by:

  • Courier delays

  • Weather

  • Public holidays

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • High order volumes

  • Events outside our reasonable control

We will make reasonable efforts to help resolve delivery issues, but we cannot guarantee a specific delivery date unless expressly stated.

You are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned to us because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges or other applicable conditions may apply.

9. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our RETURN AND REFUND POLICY.

Before returning a product, customers should follow the return instructions provided by Nuvello.

Depending on the product and circumstances, eligibility may depend on:

  • The product being unused or in acceptable condition

  • Original packaging being retained

  • Proof of purchase being available

  • The return request being made within 10 Days

  • The product not being excluded from returns under applicable law or our return policy

Certain products may not be eligible for return due to hygiene, safety, customization, perishability, or other legitimate reasons, where permitted by applicable law.

If a product is defective, damaged, incorrect, or materially different from what was ordered, please contact us at contact@nuvello.in as soon as reasonably possible after delivery.

Approved refunds will generally be processed through the original payment method or another method permitted by applicable law.

Refund processing times may depend on the payment provider or financial institution.

10. Order Cancellation

You may request cancellation of an order by contacting contact@nuvello.in as soon as possible.

Cancellation may not be possible after an order has been processed, packed, shipped, or otherwise entered fulfillment.

Where cancellation is accepted and payment has already been received, any applicable refund will be processed in accordance with our return/refund policy and applicable law.

11. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent transactions.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, malicious code, or other harmful technology.

  • Scrape, copy, reproduce, or commercially exploit our website or content without authorization.

  • Use automated systems to place fraudulent or abusive orders.

  • Impersonate another person, business, or organization.

  • Abuse promotions, discounts, referral programs, or other offers.

  • Harass, threaten, or abuse our employees, representatives, customers, or service providers.

  • Use our products or services for unlawful purposes.

We may restrict or terminate access to our website where we reasonably believe these Terms or applicable law have been violated.

12. Intellectual Property

Unless otherwise stated, the content available on our website—including our logo, brand name, photographs, graphics, text, designs, product descriptions, layout, and other materials—is owned by or licensed to Nuvello and is protected by applicable intellectual-property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

13. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that:

  • You have the right to submit the content.

  • The content is not unlawful, misleading, defamatory, abusive, or infringing.

  • The content does not contain another person's private information without appropriate permission.

By submitting content, you grant Nuvello a non-exclusive, royalty-free, worldwide license to use, reproduce, display, adapt, and publish that content for legitimate business, promotional, or operational purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, logistics providers, analytics services, social-media platforms, and other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party services or websites except to the extent required by applicable law.

Your use of third-party services may be subject to their respective terms.

15. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate product and website information, but we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be error-free.

  • Every product will remain continuously available.

  • Website content will always be completely accurate or current.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable Indian law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Nuvello, its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products where such limitation is legally permitted.

Our liability will not be excluded or limited for matters that cannot legally be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or other circumstances where Indian law prohibits such limitation.

Nothing in these Terms is intended to deprive you of rights or remedies available to you under applicable consumer-protection laws.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs incurred by Nuvello arising from your unlawful use of our website, fraud, violation of these Terms, or infringement of another person's rights.

This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or negligence.

18. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, epidemics, government actions, war, civil unrest, strikes, transportation disruptions, telecommunications failures, or major technology outages.

Where possible, we will make reasonable efforts to minimize the impact and resume affected services.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

The updated Terms will be posted on our website with a revised Last Updated date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and dispute-resolution mechanisms available under applicable Indian law, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at New Delhi, Delhi INDIA.

Nothing in this clause is intended to restrict any statutory right you may have to approach an appropriate consumer forum, commission, authority, or other legally available dispute-resolution mechanism.

21. Consumer Protection

Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian consumer-protection laws.

Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Nuvello regarding your use of our website, subject to applicable law.

24. Contact Us

If you have questions about these Terms, an order, a product, or any of our policies, please contact us:

NUVELLO
Legal/Business Name: Nitu Enterprises
Email: support.nuvello@gmail.com
Phone: +91 9288425964
Website: www.nuvello.in

Customer Support Hours: 10am to 6pm ; Off on Sundays & Public Holidays.

We aim to respond to customer inquiries within 3 business days.

By using Nuvello or placing an order through our website, you acknowledge that you have read and agreed to these Terms of Service.